Forward Arrow Backward Arrow

Child Care Safety Record

What is the safety record of my child care provider?

Complaint vs. Compliance

What is the difference between complaint history and compliance history?

Complaint history provides information on complaints made on a facility that has violated regulations governing licensed child care. The purpose of regulations is to protect the health, safety, and well-being of children in child care facilities.

Compliance history provides additional information related to a child care facility’s license. Examples of additional information are:

  • How long the facility has been licensed and personnel changes
  • Types of training the provider has on record with the Office of Child Care
  • Any special conditions or exceptions on the facility’s current license
  • Observed noncompliance noted during visits other than a complaint visit
  • Other actions such as fines, revocations, and denials

Complaint history alone does not give the complete background of a facility. For a more thorough history, including a list of compliance history with injury reports, legal actions and more, please contact the Office of Child Care at 1-800-556-6616 and also request the compliance history of a child care facility.

How to Make a Complaint

Child Care in Provider’s Home

An individual wishing to register a complaint against a provider who is providing child care in their home may call the Office of Child Care’s Central Office at 1-800-556-6616. You will speak to a compliance specialist who will take your information and refer it to a local child care licensing specialist to follow up on.

Child Care Center

An individual wishing to register a complaint against a child care center, may call the facility’s licensing specialist or may call the Office of Child Care’s Central Office to get the name and phone number of the facility’s licensing specialist.  The licensing specialist will take your information and follow up on your complaint.

 Search Complaint History Online

Complaint information is provided online for facilities that are actively licensed, are in the process of becoming licensed, or that were found to be providing illegal child care. The Office of Child Care conducts on-site assessments for all complaint allegations. 

For additional information, including a list of compliance history with injury reports, legal actions and more, please contact the Office of Child Care at 1-800-556-6616.

 

Valid A complaint is found valid when there is evidence that the violation occurred.  The information displayed online only includes complaints that were found valid and violations that were observed as part of the on-site complaint assessment.
Valid & Corrected The rule(s) that were violated will be listed online, and it will be noted whether the violation was corrected during the on-site complaint assessment.

 

Electronic complaint records posted online are on file from January 1st, 2004.

Request for Compliance History

An individual inquiring about the compliance history of a home-based child care can call the Office of Child Care’s Central Office at the 503-947-1400 or 1-800-556-6616.

An individual inquiring about the compliance history of a center-based child care can call the facility’s Licensing Specialist directly or the Office of Child Care’s Central Office to obtain the name and phone number for the facility’s Licensing Specialist. The name of the Licensing Specialist for the facility would be displayed on the facility information screen.

Emergency Suspensions

The Office of Child Care has suspended the following licenses. For additional information, including a list of compliance history with injury reports, legal actions and more, please contact the Office of Child Care at 1-800-556-6616.

If a license was previously listed on the Emergency Suspension list and no longer appears it may indicate:

  1. The Emergency Suspension action was lifted and is no longer in place; or
  2. The license has expired and the issue that led to the Emergency Suspension has not been resolved by the Office of Child Care.

Please contact the office of child care at 1-800-556-6616 for any questions.

Last Update: December 8, 2017

License: RF520209
Provider: Elizabeth Horenstein
City: Keizer

License: CF502983
Provider: 1st Prep Daycare, LLC
City: Portland

License: CC501953
Provider: Broadway Children’s Center
City: Portland

License: CF501955
Provider: Haven for Angels
City: Portland

License: CF502350
Provider: Mare Bear Child Development
City: Albany

License: RF006695
Provider: Theresa Smith Child Care
City: Saint Helens

License: CF500969
Provider: Little People Day Care
City: Salem

License: CF502937
Provider: Christina’s Childcare
City: Winston

License: RF056671
Provider: Leanne R. Downey
City: Aumsville

License: RF519921
Provider: Maria del Carmen Ramirez Galindo
City: Portland

License: RF524243
Provider: Nayely Yanuby Moore
City: The Dalles

Child Fatalities

Child fatalities in licensed child care settings are rare. The Office of Child Care has listed the child fatalities that have occurred below. For additional information, including a list of compliance history with injury reports, legal actions and more, please contact the Office of Child Care at 1-800-556-6616.

2017

License: CC501953
Provider: Broadway Children’s Center
City: Portland

License: RF524058
Provider: Mi Familia Childcare
City: Portland

2016

License: CC501953
Provider: Broadway Children’s Center
City: Portland

2013

License: CC501445
Provider: Growing with Pride Learning Centers
City: Tualatin

License: CF051993
Provider: Little Beez Childcare
City: Bend

2012

License: CF501674
Provider: Curious Monkeys
City: Portland

2008

License: RF021890
Provider: Buttons & Bows Daycare
City: Redmond

License: RF519334
Provider: Janna’s Little Monkeys
City: Eugene

Number of Deaths (1/1/2017 through 11/30/2017)

Registered Family Child Care 1
Certified Family Child Care 0
Certified Child Care Center 1

Annual number of incidences of substantiated child abuse in child care settings (1/1/2017 through 11/30/2017)

Registered Family Child Care 7
Certified Family Child Care 5
Certified Child Care Center 9

Number of Serious Injuries* (1/1/2017 through 11/30/2017)

Registered Family Child Care 19
Certified Family Child Care 40
Certified Child Care Center 208

* Serious injuries are defined as injuries to a child which require attention from a licensed health care professional, such as a physician, EMT or nurse.