Complaint & Compliance History

Complaint & Compliance History

Complaint vs. Compliance

What is the difference between complaint history and compliance history?

Complaint history provides information on complaints made on a facility that has violated regulations governing licensed child care. The purpose of regulations is to protect the health, safety, and well-being of children in child care facilities.

Compliance history provides additional information related to a child care facility’s license. Examples of additional information are:

  • How long the facility has been licensed and personnel changes
  • Types of training the provider has on record with the Office of Child Care
  • Any special conditions or exceptions on the facility’s current license
  • Observed noncompliance noted during visits other than a complaint visit
  • Other actions such as fines, revocations, and denials

Complaint history alone does not give the complete background of a facility. For a more thorough summary, the Office of Child Care encourages individuals to call and also request the compliance history of a child care facility.

How to Make a Complaint

Child Care in Provider’s Home

An individual wishing to register a complaint against a provider who is providing child care in their home may call the Office of Child Care’s Central Office at 1-800-556-6616. You will speak to a compliance specialist who will take your information and refer it to a local child care licensing specialist to follow up on.

Child Care Center

An individual wishing to register a complaint against a child care center, may call the facility’s licensing specialist or may call the Office of Child Care’s Central Office to get the name and phone number of the facility’s licensing specialist.  The licensing specialist will take your information and follow up on your complaint.

 Search Complaint History Online

Complaint information is provided online for facilities that are actively licensed, are in the process of becoming licensed, or that were found to be providing illegal child care. The Office of Child Care conducts on-site assessments for all complaint allegations.

 

Valid A complaint is found valid when there is evidence that the violation occurred.  The information displayed online only includes complaints that were found valid and violations that were observed as part of the on-site complaint assessment.
Valid & Corrected The rule(s) that were violated will be listed online, and it will be noted whether the violation was corrected during the on-site complaint assessment.

 

Electronic complaint records posted online are on file from January 1st, 2004.

Request for Compliance History

An individual inquiring about the compliance history of a home-based child care can call the Office of Child Care’s Central Office at the 503-947-1400 or 1-800-556-6616.

An individual inquiring about the compliance history of a center-based child care can call the facility’s Licensing Specialist directly or the Office of Child Care’s Central Office to obtain the name and phone number for the facility’s Licensing Specialist. The name of the Licensing Specialist for the facility would be displayed on the facility information screen.