Child Care Safety Portal

How to Make a Complaint

Child Care in Provider’s Home

An individual wishing to register a complaint against a provider who is providing child care in their home may call the Office of Child Care’s Central Office at 1-800-556-6616. You will speak to a compliance specialist who will take your information and refer it to a local child care licensing specialist to follow up on.

Child Care Center

An individual wishing to register a complaint against a child care center, may call the facility’s licensing specialist or may call the Office of Child Care’s Central Office. The licensing specialist will take your information and follow up on your complaint.

Request for Compliance History

An individual inquiring about the compliance history of a home-based child care can call the Office of Child Care’s Central Office at the 503-947-1400 or 1-800-556-6616.

An individual inquiring about the compliance history of a center-based child care can call the facility’s Licensing Specialist directly or the Office of Child Care’s Central Office to obtain the name and phone number for the facility’s Licensing Specialist. The name of the Licensing Specialist for the facility would be displayed on the facility information screen.

Emergency Suspensions

The Office of Child Care has suspended the following licenses. For additional information, including a list of compliance history with injury reports, legal actions and more, please contact the Office of Child Care at 1-800-556-6616.

If a license was previously listed on the Emergency Suspension list and no longer appears it may indicate:

1. The Emergency Suspension action was lifted and is no longer in place; or
2. The license has expired and the issue that led to the Emergency Suspension has not been resolved by the Office of Child Care.

Please contact the office of child care at 1-800-556-6616 for any questions.

Emergency Order of Suspension are redacted in accordance with ORS 181.534, 192.435, 192.437, 409.255, 419B.035(7) and OAR 414-061-0040(2) and will be posted when available.

Last Update: April 19, 2019

License: CF502763
Provider: Little Flower Childcare Learning Center
City: Beaverton

View Emergency Order of Suspension

License: RF522305
Provider: Hollie Arrell-Nothwang
City: Portland

View Emergency Order of Suspension

Serious Injury or Incident

Facilities must report a serious injury or incident within 5 days after it occurs. As of October 15, 2018 serious injury or incident is defined in OAR 414-180-0010, OAR 414-205-0010, OAR 414-300-0005, and OAR 414-350-0010 as any of the following:

• • Injury requiring surgery
  • Injury requiring admission to a hospital
  • Injury requiring emergency medical attention
  • Choking and unexpected breathing problems
  • Unconsciousness
  • Concussion
  • Poisoning
  • Medication overdose
  • Broken bone
  • Severe head or neck injury
  • Chemical contact in eyes, mouth, skin, inhalation or ingestion
  • All burns
  • Allergic reaction requiring administration of Epi-Pen
  • Severe bleeding or stitches
  • Shock or confused state
  • Near drowning

Exceptions include the following: Injuries for which a child is evaluated by a professional as a precaution; Injuries for which first aid is administered at the facility, but no further treatment by a medical professional is warranted; or Medical events due to routine, ongoing medical issues, such as asthma or seizures.

Injury Log

This injury log includes injuries that occurred at licensed child care facilities where attention from a licensed health professional, such as a physician, EMT, or nurse was sought. Facilities are required to report these injuries to the Office of Child Care within seven days of the occurrence.

Period covered: Oct, 2008 – Oct 15, 2018